15 months after my purchase of my Kenmore Elite (Coldspot) Model # 106.51149112 Serial # HR30402756, we started having issues. the tech guy came and told me that all these kenmore series have major problems as they have LG compressors and they usually damaged after almost 2 year. I purchased Kenmore elite refrigerator model # 75.73157.610 ,Jan.2017. Due to the COVID -19 stay at home restrictions and social distancing measures in place the earliest an appointment for a tech visit is a week from now, 4/17/20. My elderly mom purchased her Kenmore Elite model #795-75043610 in November 2018. Neither company will stand behind there product. When I explained where the warranty information came from, they said I had to call Kenmore. I call the warranty who sent out a part and told me a repairman would contact me. Have to stay in all day. Our food has spoiled and we are without a refrigerator for at least week while we are under "stay at home" protocol. Discovered it was an LG refrigerator & I should contact the LG Center for service (Big mistake). then the ice maker has stopped working and now it is throwing another code f dh and shuts the water dispenser down. We bought our LG model number. I purchased a refrigerator in 2018 it stop working I have to.pay for labor over 600 dollars. Our unit was purchased in Dec 2018. Purchased a Kenmore Elite refrigerator 79574093410 in October of 2018, Ditto to all of this.have Kenmore frig as others do. Lost all my food, why aren't we all suing LG and Sears for knowingly selling this defective product to us????? Spoke with repair technician who informed me that unit was actually an LG unit. Step 4: Clean the Compressor. Monday, Nov 28th called several repair men and then found out the model was actually an LG "by Kenmore". Going out to buy a new refrigerator today, and I can assure you it wont be Kenmore or LG!!!! I requested to speak with supervisor. Lg compressor has a 7 year warranty but not when it has a kenmore label on it. Supposed had a ten year warranty. Do the following of the light in your Kenmore refrigerator is not coming on: 1. They sent three repairman to fix it. Unfortunately the Kenmore sits dead in my kitchen after 4 months and I am looking at GE to replace soon. WE lost around $700.00 worth of food in the refrigerator when it went out. Would certainly like compensation not only for repairs, but for all the lost food. Will cost upwards of $900 to be fixed not counting all the food that was lost and money being spent eating out all meals. After 3 phone calls to Sears, over an hour of time & getting transferred continuously & speaking with at least 7 people, Ive been told different things & now Im told the parts wont be covered even though my written warranty says 7 years on the compressor. Lights not turning off in my Kenmore Elite Refrigerator model# 79577563600 causing the plastic cover to melt. Sears sold me a faulty refrigerator and they will not stand by their products and replace when they are faulty. Sears Kenmore Elite refrigerator is a lemon. NEVER buy LG. First ice maker, then freezer, then frig. I bought an LG refrigerator about 4 years ago, today the compressor died. My family has had the LG trio fridge for 5 years and almost a year ago it stopped cooling every time we call the customer support all they say is to have it reset to factory setting and it never works. Control panel went, which made the compressor go. Unbelievable! Then in December the refrigerator broke and we contacted Sears who had an outside company come to fix it. On June 29th, Sears Roebuck and Company of Hoffman Estates, Illinois and LG Electronics of Lincolnshire, Illinois, in conjunction with the Federal Government, announced the recall of approximately 20,000 LG and Kenmore Elite Trio Three door refrigerators. Refrigerators should last more then 2 yrs. Bad compressor, evaporator, condenser. We have photos of the thermometers and of all the defrosted food. Manufactured in: South Korea. The cost was going to be over One Thousand Dollars, I asked him how can all those parts failed at the same time and was there any warranty he said the warranty on those parts ran out I. June of 2021. Sign in Submit a Complaint. Then my ice was melting at the door. An Ice Maker that does not shut itself off in time, resulting in over-flow ice cubes being knocked down, either behind the freezer drawer, or onto the floor; The display on the door going dark and therefore . For what we paid for it I figured we would get a lot of years out of it. Technician did not show, his reason was he was overbooked, he was tired and it was too late. To add insult to injury, the repair person told us "Your compressor is an LG compressor and these things are dropping like flies". I had no idea the problem with these compressors was so bad and for so long. We purchased a Kenmore Elite refrigerator model #795.731 in March 2018 and on 1/02/22 it quit cooling . I would really like to be part of any law suit against LG to try to recoup some of our money. LG Refrigerator freezer model number LMXS30776S. Now I'm reading about faulty compressors and other things. 2 Pack Refrigerator Spring For Kenmore Elite Compatible With 795.741053.010 795.71063.011 Counter Clockwise Wound Door Repair French Heavy Duty Steel. The refrigerator quit cooling/freezing March 2020 but with COVID we did not contact anyone because of the shutdown. Model 795.73133.410. I am beyond frustrated with Sears. LG support would not help even though my warranty is good for 10 years. The water has ruined my floor wood cabinet molding.Food does not freeze properly. The freezer seemed to not be cooling very well. Sears could not get tech out until July 19. !.411 and. Another year later and we are having the same issue. Totally unbelievable that a top-of-the-line unit would fail after 3 years. I've checked on a recall it not on any recall list. Compressor has failed in August of 2022. The thing that bother me the most was that their was no sense of urgency on Sears behalf. Sears was no help. LG has scheduled repair FOUR days from now. I took delivery of my Kenmore Elite on June 2, 2016 and the compressor stopped working on July 9, 2022. going to cost you $20 in fuel. I have all the receipts. I purchased a Kenmore Elite French door refrigerator on July 23, 2016 along with a new dishwasher and stove. Was told the compressor overheated & refrigerant leaked out. This item should have been recalled. I asked if it went out in 2-3 years if I would have to pay the same fees again. The next appointment was 3 weeks away so we hired a repair service that came out much quicker. Do I qualify for the class action suit? Please add us to you class action lawsuit! Arrived on 9-8-21. Bought a Kenmore Pro in 2016, failed this week and we lost all of our food. . The next day items in the freezer were beginning to defrost. This week I came home and found water dripping from the ice dispenser. Its frustrating because the English of the people we spoke with is not very good. Sears will said they would not honor replacement cost of compressor because Sears service tech did not repair. Model # 79574307810. I will NOT put more money into this faulty unit. According to the recall notice, LG has received 82 reports of incidents involving a condenser fan motor failure due to this problem, specifically described as condenser arcing and smoking. After leaving the refrigerator compressor did not reach the point of cooling or freezing. It's a LEMON! if nothing else i can let them know that they have bad products. At 3months thethermostat/ice maker died (covered). Today, my 'fixed' LG refrigerator is set at the coldest settings it has avaliable and I have thermometers in each compartment, the top fridge, set at 34 is actually 42, the middle drawer is set at 29 and is really 35, and the bottom freezer is set at -6 and is actually at 22. . later it failed. The kicker was when I asked if they were replacing the compressor with a different compressor I was told it was the same compressor!!! I purchased a Kenmore Elite refrigerator in January 2017, Model# 795.74025.410. Model Number: 21Cu.Ft. I bought my Kenmore Elite Refrigerator Model # 795.73153.610 in June/July 2017. went to work the next morning, only to come home to water all over the floor from the ice melting in door. The compressor was still under warranty but we had to pay over $400 to get the refrigerator fixed. We had at least 10 calls between Sears as well as the same amount to LG. Kenmore Elite Bottom Freezer 795.74022.412 fridge staying cool, but not fully freezing ice pops, ice cream. I would like to know of any class action suites against the manufacturer or Sears for selling this low-quality, high-priced failure. Model #795.71314.313. What a rip off, these foreign products are to the American Consumer. Our refrigerator is 3 years old and they said fortunately the compressor is covered but labor is $650! Don't use either!!!!!!!!! I now have had 3 other service calls all 4-6 months a part for the same issue. It's a scam. they offer their repair service which will cost you $300 each time to repair in my case it is every year thing and LG customer care is not willing to help in any way. Bought a package sunday special. You can also browse the most common parts for Kenmore / Sears refrigerator model 795.74023411. ft. What about the 4-door models of the #Kenmore Elite (specifically, model # 795.72483.411). Can't get service call from Sears until July 8th. The water from the ice machine was all over my heard wood floors, overnight the entire freezer went off! Now we're reading that LG/Kenmore is supplying faulty compressers for this refrigerator when manufactured. We did that, thinking that since it was a known issue with the LG compressors, and certainly they would not replace a bad compressor with a new version of another bad compressor. Bought mine in Feb 2018, Kenmore Elite 795.7248. We did not purchase a Sears service agreement so how can they just null in void a manufacture warranty for the parts contained in the frig by another company? Gave Model and Serial number. I was sent to the recall group to check if this model was covered. We were on the phone with Sears and LG customer service in Alabama for over 2 hours. My compressor stop working after 2 years. Repair man says its going to be $1000+ to repair and warranty will not cover the costs. Grab something else. I was in tears. Compact Refrigerator - Black. We paid 3rd party to come and install parts and the new compressor was dead!! Repairman came and steamed all of the ice off of the back and put it back together again. Bought a Kenmore Elite Refrigerator 795-74033.411 approx. The morning of the appointment we received a text that a technician would be arriving between 9:46 am - 11:16 am. That is absurd the fridge is almost new. External Dimensions. I don't have the money. I purchased Kenmore elite french doors freezer on bottom. 795.73157.610 Started smoking now not working! No wonder they are going bankrupt, I paid $2200 for this refrigerator and have only used it 11 months when it quit working. The product stopped cooling on April 9, 2020. Not knowing how long the new compressor would last, I bought a Whirlpool refrigerator. Sears came October 4th and said he had to order a new compressor, they came back on October 17th (2 men) worked for 5 hours and said they had to order more parts and now they can't seem to get the parts. Do we qualify for the class action suit? We went ahead and confirmed that date. Repair finally came. I called Sears customer service and scheduled an appointment for a tech diagnosis and repair on Friday, April 17, 2020. (2) When a defect occurs, the buttons will not operate; but the tones will sound. Kenmore 99059 4.5 cu. I will be waiting on your response. Since this is a standard depth refrigerator it stands away from the counters so it will fit is a 33 wide by 66 high space. I have a Kenmore Elite Refrigerator/Freezer, Model 795.74023.411. I contacted Kenmore and was given the run around resulting in more stress, disappointment, and anger. We purchased our Kenmore Elite in June 2017. I bought my kenmore refrigerator 3/2018, the compressor stopped working since last Friday 1/10/2020. $2500 refrigerator only worked for five years, with two major breakdowns, this is the second. $450 to get it fixed under warranty make sure you get the new compressor, the old models may last a week to a couple of years according to the tech. Because the fridge is still under warranty in order for the parts to be covered I was told a Sear Technician needed to diagnose it. How did they manage to keep it so quite, So much so I bought one in 2018 and had not heard anything until mine just went out this week. Shop Kenmore. I have notified LG and called every repair person with about 50 miles. We are saving for new appliances, it's like trying to save for an old used car. Only the compressor was covered. It's only 3 1/2 years old. Read in some comments that the board is not going to be included in the compressor warranty, which is a bummer. BS. Sears has TERRIBLE customer service. I believe it should be. Purchased a Kenmore Elite Refrigerator in 8/2016, the compressor is out at exactly 3 years. Besides having ruined food and a big mess to clean up I am now with a useless appliance. We just returned this morning 9/24/2018 from weekend away to a non-working LG fridge. After 2 days, the unit was still not cooling. It is August 31, 2022 and it is now dead. Kenmore refrigerator class action over compressor defect dismissed. He then informed us that our compressor was bad and that it would take a week for the repair work to be done. We also had to have the compressor replaced on our Kenmore Elite refrigerator, Model #79574025412. Our fan was making loud noises which stopped when we opened the door on either the freezer or the refrigerator. My issue is the machine will not stop running and its making a grinding noise. He is going to replace it at the cost of $1370.00. Bought defective refrigerator, not right since it arrived. I sincerely believe that I deserve another brand refrigerator and refund for useless repairs due to a defect in this model compressor by LG. She is widowed so her refrigerator does not get used as would a normal size household. After that fiasco the Kenmore refrigerator compressor stopped cooling after only 18 months. Overall, here are the potential causes of the leaking: Mind you he did nothing and Sears or whoever took my credit card over seas in order to even get him to come out, charged me $300. Last week I started to smell a rotten smell in my kitchen and could not figure out where it was coming from. If you need to reset your Kenmore Refrigerator and do a factory reset as well, go ahead and open one of the doors and press the Ultra Ice and Home buttons simultaneously for 5 seconds. ft. French Door Bottom-Freezer Refrigerator October 11, 2014 less than 5 years ago about two weeks ago my freezer stop working. It has all been a huge nightmare. (model 795.7033). We purchased our Kenmore Elite 75043 24 cu. Ft. Lost all our food. They got us any way you look at it. There is a class action lawsuit inquiry that everyone needs to sign up for. Compressor went out, now July, 2018. Receive discounts, usage tips, and recall notices. My Kenmore Elite 3 door with freezer on bottom with model # starting with 795 was inherited when I purchased my home. Any suggestions? I think we would be better off going somewhere els. Tech advised me to dispose of refrigerator all together and never to purchase another LG, Kenmore, or Samsung unit. After many phone calls daily to LG and them trying to fix it over the phone I lost hundreds of dollars in food. I am guessing it will be $350 on labor based on Sears estimate. Bought our Kenmore Elite 795.73157.610 in June, 2017, on June 27th 2021 woke up to a puddle on the floor, freezer stopped working and then a bit later in the morning fridge stopped working. VERY limited income. My hubby was able to fix and it worked for another year. He charged me $100 to do nothing but say the compressor is bad, youll have to go through Sears and showed me a clause in th instruction booklet that states sealed refrigerant systems (compressor etc) were covered parts only for an extended period of time. Now 4 yrs later ime paying more for a crappy Refrigerator. Purchased Kenmore Elite 3 door refrigerator Model# 795.73133.410 October 2016 paid $2010 on sale from Sears. model 795.73167.610 quit cooling on 8-30-21. I bought a Kenmore elite refrigerator in 2018 only to learn it is an LG and my compressor has died and they want $950 to install a new one. Sears said sorry, no warranty. Please help! Not expectable. I would have bought the extended warranty for 5 years had I ever worried that a compressor would fail in less than 10 years because the machine had a linear conpressor versus a reciprocating compressor that is standard with GE machines. I paid $2,000 for this refrigerator, and it only lasted 4 years?!? This information was slightly different from what we had been told by the person who sold us the warranty plan. They make em PRETTY and FANCY looking like the high ticket appliances, but they are JUNK!. This is well over $1000. 99. . They said $600 part and $200 labor. Don't buy LG. Well I thought I bought a reliable Kenmore fridge? I have called Sears a number of times on both occasions and gotten no help and I have been hung up on. They won't even provide me with a new compressor.They won't help period. Now Im seeing all of the class action lawsuits against LG for their garbage compressors. I paid for a premium appliance to get a better value and longevity of my appliance and it hasn't lasted 3 years of normal use. Kenmore elite refrigerator compressor bad, company wont repair or replace. The repairman said he sees at least one of these a week. Technician says it is the compressor and 3 other parts. I would like my money back for this refrigerator as well. So far I don't have any issue with LG tech support, my case was handle quickly with one phone call and it did not cost me a dime. Unfortunately, they are the only certified techs in our area.seriously?? If there is class action, what do we need to be part of it? All new Kenmore elite appliances were installed. The unit cost me $1900.00 new. This kind of money is not disposable. Always have trouble with the icemaker fill tube heater. I purchased a Kenmore Elite refrigerator in January 2017 which just over 3 years old. Purchased Kenmore Elite Model # 795.73157.610 Manufacture Date 01/2018. Purchased in 2018. Bought brand new Kenmore Elite in 2016, TWO compressors, CPU board, and today 10/19/21 the temperature in refrigerator was 50 degrees! Serial #811kr00668. Set up the system and said there is no pressure. Sears and Kenmore are of no use. Have there been any class actions against Kenmore? Purchased Kenmore Elite model # 795.72483.411 refrigerator in 2/17, within 6 months the fan motor was making a noise due to ice forming on the back of the freezer. Aug 16, 2019. This s my first and last Kenmore/LG product. We have been living with no refrigerator for one month. Kenmore Elite Model 795 Ice Maker Not Working & Fridge Freezes Model number 795.73133.410. I really believe this is unacceptable and something should be done. I called back explained everything once again and LG rep says they had to call repair service to verify what actually was the issue.
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